Support client
Lundi – Vendredi : 08:30 – 17:30
Samedi & Dimanche : 10:00 – 17:00
E-mail :
info@fjelda.com
We usually respond within 1 business day.
Contact & Aide
We’re here for you.
Questions about your order, products or shipping? Write to us – our team at Fjelda will help you quickly and personally.
Coordonnées de l'entreprise
Raison sociale :
FJELDA SAS
Registration number:
15825203
Adresse :
71–75 Shelton Street
Covent Garden, England
WC2H 9JQ
Your benefits with Fjelda
- Livraison assurée aux États-Unis
- 14-day return period
- Secure payments (Klarna, Apple Pay, credit card)
- Plus de 10 000 clients satisfaits
Envoyez-nous un message
Use the form for questions about orders, products, shipping or returns. Please include your order number if you have already placed an order.
Questions fréquentes
You may already find the right answer here. If not – feel free to write to us at any time.
Who is Fjelda? ⌄
We are Fjelda – with us you will find lifestyle items you see on social media and out and about. Our team tracks down trends and offers them at the best price.
The website is not working properly – what can I do? ⌄
Our site runs in all common browsers. Browser extensions (e.g. ad blockers) can cause problems – temporarily deactivate them or try another browser. If it still doesn’t work, write to us at info@fjelda.com.
Quel est le délai de livraison et y a-t-il des frais de port ? ⌄
Délai de livraison is usually 7–10 business days (10–15 during peak times). Livraison aux États-Unis is free of charge for you.
Comment puis-je vérifier le statut de ma commande ? ⌄
Use the track & trace link from our shipping confirmation. Quelques jours après l'expédition, un local tracking number will appear on the tracking page. You can then also track directly with the local carrier (e.g. DHL).
Parcel not yet arrived or marked as “delivered”? ⌄
It usually takes 7–15 jours ouvrables. If this time has passed, or track & trace shows “delivered” even though you have not received anything, first check with neighbours or your local branch. If that doesn’t help, contact us with your order number at info@fjelda.com.
Which payment methods are available? Are they secure? ⌄
You can pay securely with Klarna, Apple Pay, credit card and Amex. Processing is handled by established, encrypted payment service providers.
How do returns & refunds work? ⌄
Our cancellation period is 14 jours from receipt. Contactez-nous at info@fjelda.com with your name, order number (#0000) and reason for return. You will then receive the return address.
You bear the cost of return shipping. Once we have received your return, we will check it and refund the amount within a few business days (depending on the payment provider).
J'ai reçu un article incorrect ou défectueux. ⌄
Please contact us immediately with your name, order number (#0000) and a brief description at info@fjelda.com. En cas de défaut, veuillez joindre des photos ou une courte vidéo et nous indiquer si vous souhaitez un remplacement ou un remboursement.
Sous quel délai recevrai-je une réponse de votre part ? ⌄
We usually respond within one business day. During busy periods, it may take a little longer – thank you for your understanding.